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Shopping with Toilet Seat Store
Delivery & Returns
When will my order arrive?
Most toilet seats are in stock and we aim to dispatch promptly. Some orders may take up to one week from the order date. Once your parcel has been packed and dispatched, we will email you tracking information.
Please enter a valid email address and phone number at checkout so the courier can contact you if needed. You can choose a convenient delivery address, such as your home or workplace.
Something wrong with your delivery?
If an item arrives damaged, incorrect or incomplete, email info@toiletseatstore.co.uk with your order number. Photos of the item and packaging label help us resolve the issue quickly.
Please contact us as soon as possible and keep the packaging while we investigate. We ask that transit damage is reported within 72 hours, and incorrect or missing items within 48 hours, where possible. These reporting requests do not affect your statutory rights.
Please wait for our instructions before arranging a return yourself.
Changed your mind?
For an eligible online order, tell us within 14 days of receiving it if you wish to cancel. You then have a further 14 days to return it.
Where a toilet seat is supplied sealed for hygiene protection, opening that seal after delivery may remove the right to return it simply because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.
You can inspect the packaging and seat while keeping the hygiene seal intact. Please check the seat's measurements and fixing positions before fitting.
How to return an item
Email us before sending a return. Include your name and order number inside the parcel, pack the item securely and use a tracked, insured courier for a change-of-mind return.
Unit 1 Manor Farm
Lower Rainham Road
Gillingham, Kent
ME7 2XH
For an eligible cancellation of the complete order, we refund the item price and any standard outbound delivery charge paid. The customer pays return postage for a change-of-mind return. If the item is faulty or we sent the wrong item, contact us so we can arrange the appropriate solution.
Prefer to collect? Collection from our Kent warehouse may be available. Please contact us first so we can confirm your order is ready.
Worldwide Delivery Now Available
a Royal Mail Tracked and Signed Service
Our toilet seats are now available worldwide! Just enter your country whilst going through the checkout and we will calculate the cost for you.
