1. About Us & Contact Details

ToiletSeatStore.co.uk is owned and operated by Bath Panel Store Ltd, registered in England under company number 8817594. VAT registration number: 180 9181 00.

Email: info@toiletseatstore.co.uk

You may also use our website’s live-chat widget when available.

2. Definitions

• “We”, “us” and “our” mean Bath Panel Store Ltd, trading through ToiletSeatStore.co.uk.
• “You” means the customer placing an order.
• “Goods” means the products purchased from us.
• “Order” means your request to purchase goods.
• “Working days” means Monday to Friday, excluding bank holidays.
• “Consumer” means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.

The statutory cancellation rights described below apply to eligible consumer purchases. Business purchases are subject to the rights applicable to those transactions.

3. Placing an Order

You must be at least 18 years old and legally capable of entering into a contract to order through our website.

Check the product, quantity, colour, measurements, fixing requirements and delivery address before submitting your order.

An automated order acknowledgement confirms that we have received your order. It does not itself confirm acceptance. The contract is formed when we send you a dispatch confirmation.

If we cannot accept an order, we will explain the reason and refund any payment taken for the goods we cannot supply.

4. Prices & Payment

Consumer prices include VAT where applicable. Any separately displayed price excluding VAT will be identified. Delivery charges and the total payable are shown before you complete your purchase.

Payment is due in full when ordering unless we expressly agree otherwise.

We may change website prices for future purchases. This does not allow us to change the agreed price of an accepted order without your agreement.

Payments are handled through the payment services offered at checkout. Do not send card details by email or live chat.

5. Pricing Errors & Availability

If we discover an error before accepting your order, we will contact you with the correct information. You may choose whether to proceed or cancel for a full refund.

For an order already accepted, we will discuss any proposed correction with you rather than automatically imposing a different price.

If goods become unavailable, we will contact you about an alternative or refund. We will not substitute a materially different product without your agreement.

6. Product Descriptions & Compatibility

We aim to provide accurate descriptions, specifications and images. Goods supplied must meet the description and other requirements that apply to your purchase.

Toilet seats vary in shape, size, hinge adjustment and fixing method. Compare your pan with the individual product drawing and specification.

Our toilet seat buying guide explains the measurements to check.

You are responsible for providing accurate measurements when requesting advice. This does not remove our responsibility for inaccurate descriptions or advice, or goods that fail to meet applicable legal requirements.

Screen settings can affect colour appearance. However, goods must still match their description and any sample or model that forms part of the contract.

7. Order Amendments

Contact us promptly if you need to change a product or delivery address. We will check whether the amendment is possible and confirm any agreed change.

An amendment may not be possible once an order has progressed or been dispatched. This does not remove an applicable statutory cancellation right.

8. Cancelling an Eligible Consumer Order

You may cancel an eligible online order before delivery or within 14 days starting the day after you receive the goods. Where an order is delivered in separate parts, the period normally starts after the final item arrives.

You do not need to give a reason. Tell us clearly that you wish to cancel, then return the goods within 14 days of notifying us.

Email is recommended as a way to keep a record, but any clear cancellation statement is accepted. You do not have to use the optional form below.

We do not impose an automatic cancellation or restocking fee when you exercise a statutory cancellation right.

9. Hygiene-Sealed Toilet Seats

The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once they become unsealed after delivery.

Where that exception applies to a toilet seat, keep its hygiene seal intact while checking suitability. Opening the outer delivery packaging is not the same as breaking the product’s hygiene seal.

Ordinary protective wrapping does not automatically make every product exempt from cancellation.

10. Bespoke, Personalised & Special-Order Goods

The statutory change-of-mind cancellation right generally does not apply to goods made to your specifications or clearly personalised.

A standard product is not automatically exempt merely because it is ordered specially, supplied in a particular standard colour or described as made to order.

If you wish to cancel a genuinely bespoke or personalised order, contact us promptly. We will check its progress and discuss whether cancellation can be agreed. Any proposed charge must be lawful, fair and explained; no automatic 12-hour cut-off or 50% fee applies under these terms.

Your rights concerning faulty or misdescribed goods remain applicable.

11. Returning Goods & Return Costs

For eligible change-of-mind returns, you pay the direct return cost where this was disclosed before purchase. If it was not disclosed, we bear that cost.

Pack goods securely and include your name and order reference. Please reuse the original packaging where possible. Original packaging is not an absolute condition of exercising statutory rights.

We recommend a tracked service with suitable cover and retaining proof of postage.

Return address:

For faulty, damaged or incorrect goods, contact us to arrange the return. We bear the reasonable return costs where required by law.

12. Cancellation Refunds

For a valid cancellation of the whole order, we refund the goods and standard outward delivery charge paid. Additional costs for a premium delivery service above standard delivery are not refundable.

Refunds are made without undue delay and within 14 days of receiving the returned goods or evidence of their return, whichever is earlier. If no goods were supplied, we refund within 14 days of being informed of the cancellation.

We use the original payment method unless you agree otherwise, without charging a refund fee.

Where legally permitted, a deduction may reflect an actual reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and function. We will explain any deduction. It is not an automatic restocking charge.

Read our returns policy for practical return instructions.

13. Delivery

Delivery options, charges and estimated times are provided before purchase. Read our delivery information for further details.

We will meet any agreed delivery deadline. Where no delivery time has been agreed, goods will be delivered without undue delay and normally within 30 days of the contract being formed.

If a delay occurs, we will explain the situation and discuss the next steps. Describing a date as an estimate does not remove your legal rights concerning late delivery.

Please provide an accurate address and the contact details requested for delivery. Contact us promptly if those details need correcting.

14. Delivery Inspection, Damage & Missing Items

Please inspect your delivery when reasonably possible. If packaging appears damaged, you may ask the courier to record it or refuse delivery where appropriate, but refusing delivery is not a condition of your legal rights.

Report damaged, incorrect or missing items promptly. Photographs of the goods and packaging can help us investigate.

There is no 24-hour deadline that removes your statutory rights. Accepting a parcel or signing for delivery does not waive those rights.

15. Faulty Goods & Your Consumer Rights

Goods must be of satisfactory quality, fit for their intended purpose and as described. Where you tell us about a particular purpose and reasonably rely on our advice, applicable fitness-for-purpose obligations also apply.

If goods fail to meet these requirements, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances and applicable law.

We do not reserve an unrestricted right to insist on a replacement where you are legally entitled to reject the goods for a refund.

Contact us with proof of purchase and details of the issue. Your rights are not limited to faults discovered on delivery or during a manufacturer’s guarantee period.

16. Installation & Care

Follow the manufacturer’s fitting and care instructions. Use compatible fittings, align the seat correctly and avoid overtightening.

We are not responsible for damage caused solely by misuse, an incompatible installation or failure to follow appropriate instructions. This does not exclude responsibility for defective goods, incorrect instructions or our own breach of duty.

If you are unsure about fitting, seek suitable assistance before proceeding.

17. Ownership & Risk

Ownership passes once full payment has been received.

Goods normally remain at our risk until received by you or someone you identify to receive them. Different rules may apply where you independently commission a carrier that we did not offer.

18. Product Guarantees

Guarantees vary by product and manufacturer. A lifetime guarantee applies only where expressly stated for the particular product, and its meaning, cover and exclusions must be explained in the applicable guarantee terms.

Opening a hygiene seal does not itself invalidate a guarantee or remove statutory rights. Any exclusion for misuse, accidental damage or incorrect installation must relate to the circumstances and applicable terms.

Manufacturer guarantees are additional to your statutory rights. You may contact us as the seller about goods that do not meet those rights.

19. Our Responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We do not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or restricted.

These terms do not restrict remedies available under consumer law.

20. Events Outside Our Control

If an event outside our reasonable control affects an order, we will notify you and take reasonable steps to reduce its impact.

This does not create a blanket exemption from responsibility or remove your cancellation, refund or other rights. If delivery cannot proceed, we will discuss the available options and refund where required.

21. Security Checks

We may carry out proportionate checks to help prevent fraud. If additional information is needed, we will explain how it should be provided.

If we cannot accept an order following a security check, we will notify you and refund any payment taken, except where the law requires otherwise.

22. Privacy & Personal Information

We handle personal information in accordance with our privacy notice and applicable data protection law.

Information may be shared with service providers where necessary for functions such as payment processing, delivery and customer support, as explained in that notice.

Read our Privacy & Cookies information for details of how information is used and your data protection rights.

23. Website Content

Website text, designs and images are protected by intellectual property rights belonging to us or their respective owners.

You may view and retain relevant information for personal use and records of your purchase. Other reproduction requires permission unless permitted by law.

24. Complaints

Email complaints to info@toiletseatstore.co.uk, including your order reference and a description of the issue.

We aim to respond within five working days. If further investigation is needed, we will explain the next steps.

Our complaints process does not prevent you from seeking independent advice or using available legal remedies.

25. Changes to These Terms

We may update these terms for future orders. Changes do not retrospectively alter an existing contract without your agreement, except where a change is legally required.

Please retain the terms and order information supplied for your purchase.

26. Governing Law & Courts

These terms are governed by the law of England and Wales. This does not remove mandatory consumer protections available under the law applicable to your purchase.

Consumers may bring proceedings in the courts available to them under applicable law, including the courts of Scotland or Northern Ireland where appropriate. These terms do not require every consumer dispute to be brought exclusively in England and Wales.