DELIVERY TIME: MOST OF OUR TOILET SEATS & ACCESSORIES ARE IN STOCK AND WE AIM TO DISPATCH YOUR ORDER IMMEDIATELY BUT IN SOME CASES IT MAY TAKE UPTO 1 WEEK FROM ORDER TO DELIVERY.

Replacement Toilet Seats for All Shapes & Sizes – UK Specialists

GBP £
EUR € USD $

Terms & Conditions

ToiletSeatStore.co.uk Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent, ME7 2XH Email: info@toiletseatstore.co.uk

1. Definitions & Interpretation

2. Eligibility to Purchase

By placing an order, you confirm that:

3. About Us

ToiletSeatStore.co.uk is a UK‑based retailer specialising in toilet seats, soft‑close seats, D‑shape seats, wrap‑over seats, top‑fixing seats, quick‑release seats, and compatible branded seats.

All customer service enquiries should be directed to: info@toiletseatstore.co.uk

4. Ordering Process

4.1 Order Confirmation

Once your order is placed, you will receive an automated Order Acknowledgement Email confirming the details.

4.2 Order Accuracy

It is your responsibility to ensure all details (hinge spacing, pan shape, fixing type, colour, delivery address) are correct at the time of ordering.

5. Order Amendments and Cancellations

You may request to cancel or amend your order within 24 hours of placing it.

After this 24‑hour period:

Cancellations made after 24 hours will incur a 50% cancellation fee to cover costs already committed.

Once dispatch preparation begins, amendments may not be possible.

6. Pricing & Payment

7. Credit Card Security

Your credit card payment is processed securely. All credit card numbers are encrypted and are not stored or seen by ToiletSeatStore.co.uk.

8. Pricing Errors

If a pricing error is discovered after you place an order:

If you choose to cancel, any payment made will be refunded in full.

9. Product Information

9.1 Compatibility Responsibility

Toilet seats vary by:

You must ensure the seat you order is compatible with your toilet pan.

9.2 Colour & Finish Variations

Colours may vary slightly due to screen settings or manufacturing processes.

10. Measuring & Compatibility Guidance

Before ordering, please check:

Incorrect measurements or compatibility assumptions are not our responsibility.

11. Hygiene & Fitting Instructions

Toilet seats are hygiene‑sensitive products.

We strongly recommend reading our Measuring & Fitting Guide before opening the protective wrapper.

Once the hygiene seal is broken, the seat is considered used and cannot be returned.

12. Non‑Returnable and Non‑Refundable (Hygiene Clause)

Toilet seats are supplied in clear protective hygiene wrapping.

For hygiene and safety reasons:

Any toilet seat that has been opened, unwrapped, or removed from its protective covering cannot be returned for any reason.

This applies even if:

Only fully sealed, unopened, unused seats may be considered for return.

The only exception is if the item arrives damaged or defective.

13. Custom‑Made and Special Order Goods

We do not accept returns for:

If you wish to cancel a custom order, it must be done by email within 12 hours of placing the order.

After 12 hours, cancellations are not possible.

14. Delivery

14.1 Delivery Times

We aim to deliver within the estimated timeframe provided when placing your order. Delivery dates are estimates only, and we are not liable for delays caused by external factors.

14.2 Delivery Process

Please inspect the packaging and goods upon arrival.

If items are damaged on delivery:

14.3 Delivery Charges

Delivery charges are shown at checkout.

15. Customer Contact Details for Delivery

Couriers may require a valid telephone number and email address.

If missing, please email:

info@toiletseatstore.co.uk

16. Damages & Missing Items

If your item arrives damaged or incomplete, notify us immediately.

We reserve the right to replace damaged goods rather than issue a refund.

17. Returns Policy (Summary)

Returns are only accepted if:

Opened hygiene‑sealed toilet seats cannot be returned.

18. Installation Responsibility

19. Risk & Title

20. Product Information & Accuracy

We make every effort to ensure product descriptions and images are accurate. However:

21. Lifetime Guarantee (Modified)

Some of our products come with a lifetime guarantee, covering manufacturing and material defects.

Where applicable, the guarantee covers the expected usable life of the product, unless otherwise stated.

The guarantee does not cover:

For further details, please contact Toilet Seat Store Ltd via:

22. Fraud Prevention & Security

We reserve the right to:

23. Disclaimers and Limitations on Liability

(Your full supplied disclaimer remains exactly as provided.)

24. Intellectual Property

All content on this website is the property of ToiletSeatStore.co.uk. You may not copy or reproduce any content without permission.

25. Force Majeure

We are not liable for delays caused by events outside our control, including:

26. Complaints Procedure

Complaints should be submitted via email to info@toiletseatstore.co.uk. We aim to respond within 5 working days.

27. Privacy, Data Protection & GDPR Compliance

We take your privacy seriously. We never sell or distribute your personal data.

Your information is used only for:

28. Changes to Terms

We may update these Terms & Conditions at any time.

29. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

30. Contact Information

For all enquiries, please contact: info@toiletseatstore.co.uk

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

VAT Number: GB180918100
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